Windhaven National Insurance Company

Liquidation Date: March 5, 2020
NAIC Number: 37001
Claim Deadline: To be determined by the Texas Liquidator

Effective March 5, 2020 Windhaven National Insurance Company (“WNIC”) was ordered into liquidation by District Court in Travis County, Texas. The Texas Department of Insurance (“Department”) is the court appointed liquidator of WNIC.  A copy of the liquidation order is available on the Department’s website, https://www.tdi.texas.gov/lorc/officesofsdrs.html

The liquidation order cancels all in-force insurance policies as soon as they expire or are replaced, but in no event later than April 4, 2020.

With the entry of the liquidation order, the Florida Insurance Guaranty Association (“FIGA”) has been activated to help pay outstanding Florida claims for property and casualty policies. The processing and payment of covered claims will be made by FIGA (subject to the lesser of policy limits or FIGA’s maximum cap). The maximum amount FIGA will cover is generally $300,000 per claim.  For more information see the FAQ section of this website or the Texas Receivers website. No claim will be paid in excess of this cap. All claims are subject to a $100 statutory deductible over and above any deductible identified in the WNIC policy. A policyholder may file a claim in the WNIC receivership for the $100 deductible and for amounts over the cap.

Claimants who need to check on the status of an existing claim or to report a new claim should call the Florida Insurance Guaranty Association at (800) 988-1450 (toll-free). The Texas Special Receiver (“SDR”) is working on transitioning claims over to FIGA who may not have all information available to service your claim at this time.

You will need to have the following information available when reporting a new claim:

  • Insured’s name
  • Insured contact information
  • Policy number
  • Claimant Name (Insured or 3rd Party)
  • Date of loss
  • Brief description of the loss
  • Police report (if applicable)

All policyholders should be informed that per Section 631.68, Florida Statutes, the deadline for settling a claim or filing suit against FIGA will be one year after the deadline set by the Texas Liquidator.

Premium Refunds/Unearned Premium:

FIGA will pay unearned premium claims after the Texas Receiver completes its processing of the policy records and sends the unearned premium records to FIGA.  A $100 per policy statutory deductible applies to policy refunds and will be deducted from the amount paid.

For non-claim related questions regarding the receivership, consumers are asked to contact the Texas  SDR for WNIC Risk & Regulatory Consulting, LLC. You may email the SDR at Windhaven@riskreg.com, call (888) 616-0540 or visit its website at https://windhavennational.com.

Texas Claims

WNIC claims by or against Texas policyholders will be handled by the Texas Property and Casualty Insurance Guaranty Association (“TPCIGA”). You may contact TPCIGA at (800) 856-0298 or visit its website at www.tpciga.org.

The Hearth Group and Windhaven Insurance Services, LLC

The Hearth Group and Windhaven Insurance Services, LLC were managing general agents owned by the same parent company that owned WNIC. They are not insurance companies. If your policy was issued through one of these groups, contact the insurer listed on the declarations page of your policy with any questions. FIGA has been provided the following numbers for two of these insurers:

  • Old American (866) 721-6795
  • The Hearth Group (State National Insurance Company) (833) 484-3432